Senior Customer Service Officer

Key Responsibilities

Customer Engagement & Booking Coordination (70%)

Act as the primary point of contact for clients regarding Airport Premium Service bookings through various channels (e.g., email, phone, messaging apps)

Provide clear and professional communication to clients about service packages, pricing, and procedures

Coordinate with internal teams to ensure timely and accurate service delivery

Monitor booking statutes, handle last-minute changes, and solve any issues that may arise with agility

Support the Customer Success Manager in service planning and ongoing customer relationship

Improvements Administrative Support (30%)

Handle refund documentation for canceled bookings

Coordinate client billing cycles and follow up on outstanding payments

Qualifications

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Bachelor's degree or higher in any related field

Minimum 4 8 years of work experience in customer service, client relationship management, or customer success

Proven ability to handle high-pressure situations and resolve issues efficiently

Excellent communication and interpersonal skills in both Thai and English

Proficiency in Microsoft Office (especially Outlook and Excel); familiarity with CRM tools is a plus

Strong organizational skills and attention to detail

High sense of responsibility, adaptability, and customer-first mindset

Working Hours & Days

Work Schedule: 5 days per week | 2 days off

Shift Options:

1. Tuesday Saturday (Off on Sunday & Monday)
2. Sunday Thursday (Off on Friday & Saturday)

Working Shifts:

• Shift 1: 09:00 AM 06:00 PM
• Shift 2: 12:00 PM 09:00 PM