Senior Customer Service Officer

Key Responsibilities

Customer Engagement & Booking Coordination (70%)

• Act as the primary point of contact for clients regarding Airport Premium Service bookings through various channels (e.g., email, phone, messaging apps)

• Provide clear and professional communication to clients about service packages, pricing, and procedures

• Coordinate with internal teams to ensure timely and accurate service delivery

• Monitor booking statutes, handle last-minute changes, and solve any issues that may arise with agility

• Support the Customer Success Manager in service planning and ongoing customer relationship

Improvements Administrative Support (30%)

• Handle refund documentation for canceled bookings

• Coordinate client billing cycles and follow up on outstanding payments

Qualifications

• 28 – 37

• Bachelor's degree or higher in any related field

• Minimum 4 – 8 years of work experience in customer service, client relationship management, or customer success

• Proven ability to handle high-pressure situations and resolve issues efficiently

• Excellent communication and interpersonal skills in both Thai and English

• Proficiency in Microsoft Office (especially Outlook and Excel); familiarity with CRM tools is a plus

• Strong organizational skills and attention to detail

• High sense of responsibility, adaptability, and customer-first mindset

Working Hours & Days

Work Schedule: 5 days per week | 2 days off

Shift Options:

1. Tuesday – Saturday (Off on Sunday & Monday)
2. Sunday – Thursday (Off on Friday & Saturday)

Working Shifts:

• Shift 1: 09:00 AM – 06:00 PM
• Shift 2: 12:00 PM – 09:00 PM