Senior Digital Fraud Management Officer

Job Descriptions:

• Monitor fraud alerts across ONESIAM digital platforms.

• Review suspicious transactions and customer activities.

• Validate fraud indicators based on established rules.

• Escalate high-risk cases appropriately.

• Gather supporting information for fraud investigations.

• Maintain investigation records and documentation.

• Coordinate with IT, Finance, Legal, Compliance and Business Units.

• Support evidence collection and case tracking.

• Prepare fraud reports and dashboards.

• Analyze fraud trends and recurring issues.

• Recommend operational improvements based on findings.

• Support implementation of fraud prevention controls.

• Perform routine operational reviews.

• Verify compliance with fraud management procedures.

• Participate in fraud awareness activities.

• Coordinate with Product, IT, Customer Service, Digital Services, Finance, and Business Units.

• Support operational issue resolution.

• Escalate unresolved fraud cases to the Section Manager.

Qualifications

• :Bachelor's degree in Business Administration, Finance, Accounting, Information Technology, Digital Business, Risk Management, or related fields
• .2–5 years of experience in Fraud Operations, Digital Operations, Operational Risk, Internal Audit, Customer Service Operations, Payment Operations, or related fields
• .Experience working with digital platforms, payment systems, loyalty programs, eCommerce, or retail operations is preferred
• .Experience using fraud monitoring tools or data analysis software is an advantage