Senior Executive, Business Analyst

We are seeking an experienced Business Analyst to join the Distribution Middle Office team.

This role acts as a critical bridge between business stakeholders and the IT team, ensuring that business requirements are clearly captured, thoroughly analysed and effectively translated into system solutions that support operational efficiency and strategic objectives.

The ideal candidate should possess strong analytical skills, hands-on system experience and a deep understanding of distribution and compensation processes within the insurance industry.

Responsibilities
1. Business Analysis & Requirement Management

• Engage business stakeholders to gather, analyse, and document business requirements
• Translate business needs into clear functional specifications, user stories, and processes for IT teams
• Conduct impact analysis and feasibility assessments for proposed enhancements or initiatives
• Prioritise the requirements based on the urgency of the busines
• Develop & execute test scenarios and user documentation to ensure timely and quality delivery
• Ensure requirements are aligned with business objectives and regulatory standards
• Ensure timely and high-quality delivery of system enhancement and projects
• Conduct end-to-end implementation activities across stakeholders
• Continually improve documentation standards and testing methodologies

2. Stakeholder Management

• Act as the primary liaison between business users and IT team
• Facilitate workshops, requirement discussions, and solution walkthroughs. Ensure requirements are clearly communicated and well understood
• Manage stakeholder expectations and ensure alignment across teams
• Provide recommendations to ensure solutions align with business objectives

3. Implementation Support

• Work closely with IT team throughout the system development lifecycle (SDLC), ensure the timeline meets the requirement deadline
• Support test scenario preparation, UAT verification and sign-off
• Validate that delivered solutions meet business requirements and quality standards
• Assist in issue resolution, root cause analysis and post-implementation support

4. Production Support

• Provide support to DMO users, Distribution Channels & Advisors
• Manage and resolve production issues in a timely manner
• Track, communicate and ensure closure of incidents with stakeholders

5. Documentation & Governance

• Maintain comprehensive documentation including Business Requirement document, Functional Specification document, process flow and user manuals
• Ensure adherence to internal governance, documentation standards and audit requirements

6. Other Responsibilities:

• Support new product launches & access control
• Support ad-hoc projects, system initiatives and tasks as assigned

Requirements

• General Degree / Degree holder in Business, Finance, IT, or a related field

• 5 years of experience in Business Analysis

• Experience in the insurance industry. Domain in distribution or compensation is highly preferred