Senior Executive, Customer Engagement

income insurance limited

3-5 Years

Singapore

Posted 14 hours ago
Be among the first 10 applicants

Job Description

Job Description

Responsibilities:

Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives conduct and Income's services.
Collaborate with internal stakeholders to obtain the relevant information, investigate and review the complaint thoroughly.
Engage customers through email, letters, telephone calls and/or in-person meetings to understand and address customers issues and concerns.
Keep records of customer's complaint, actions taken and resolution provided in Income's systems.
Perform administrative duties such as reviewing emails received in the central mailbox, assigning cases to colleagues in the Customer Engagement Team, taking minutes during internal meetings etc.
Manage projects, assignments or events as delegated by the Function Head.

Requirements:

Possesses a diploma or higher qualification
Minimum of 3 years in customer service or complaint management experience
Excellent interpersonal and communication skills
Able to write competently
Demonstrated track record of empathy, positive attitude and customer-orientation (Front-line facing)
Demonstrated track record of humility, responsibility and willingness to learn
Having insurance certifications, such as PGI, HI, M5, M9, will be an added advantage

More Info

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About Company

income insurance limited

Job ID: 152117731

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Last Updated: 08-08-2026 06:45:46 PM

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