Senior Executive, Event Registration & Ticketing

We're looking for a detail-driven, data-savvy professional to lead the end-to-end registration and ticketing process for V Global's diverse event portfolio. You'll ensure a seamless attendee experience; from sign-up all the way to onsite check-in, while turning data into insights that help us continuously improve.

Key Responsibilities

1. Event Registration & Ticketing

• Set up, configure, and test registration forms and ticketing portals for all events.
• Develop ticketing strategies for paid events (tiered pricing, early-bird, packages).
• Manage the full attendee journey from registration/purchase to onsite check-in.
• Lead efficient onsite registration operations, including coordinating temporary staff and tech.

2. Data Management, Analytics & Reporting

• Extract and manage attendee/ticketing data from various platforms (e.g., Eventbrite, CRM).
• Perform data cleansing, validation, and de-duplication to maintain database accuracy.
• Maintain master attendee databases in compliance with data protection standards.
• Produce clear and insightful reports — including sales dashboards, forecasting, revenue reporting, conversion analysis, and demographic trends.
• Present data-driven insights to guide event strategy, marketing performance, and operations.

3. Stakeholder Collaboration

• Partner with Marketing to align registration pages with campaign messaging and track results.
• Work with Finance on ticket sales reconciliation and payment gateway reporting.
• Provide prompt, friendly support for attendee inquiries.
• Serve as the main point of contact for all registration and ticketing matters.

Qualifications

• 2–3 years of hands-on experience in event registration, ticketing, and onsite operations (B2C/direct selling experience is a plus).
• Strong proficiency in data analytics — extraction, cleaning, management, and visualization.
• Bachelor's Degree in Event Management, Business, Marketing, Data Analytics, or related fields.
• High technical proficiency in ticketing platforms (Eventbrite, Cvent, TicketTailor) and CRM systems.
• Advanced Excel/Google Sheets skills (pivot tables, lookups, data cleanup). Power BI/Tableau is a strong advantage.
• Experience managing onsite registration for large-scale events (1,000+ attendees).

What We're Looking For

• Strong problem-solving skills and calmness under pressure.
• Exceptional attention to detail, especially involving data and financial reconciliation.
• Highly organised, able to manage multiple events and timelines.
• Excellent communication skills and a customer-first mindset.
• Proactive, self-motivated, and able to work both independently and collaboratively.
• Passion for delivering smooth, positive attendee experiences.