Senior Executive/Executive, Service Excellence & Training

Job Responsibilities:

• Support the design, development, and delivery of soft skills training programmes to enhance employee capabilities and service excellence.
• Track, analyze, and report service-related KPIs, collaborate with departments to identify performance gaps and implement targeted improvement plans.
• Plan and execute service initiatives and employee engagement activities that foster a positive and motivated workplace culture.
• Execute award submissions and recognition programs, including supporting actions that reinforce and embed the organization's service culture.

Job Requirements:

• Diploma/Degree in Human Resource Development or relevant field with 1-3 years of relevant experience.
• Strong skills in coordination, facilitation, and project management.
• Comfortable with data analysis, reporting and presenting findings.
• Familiar with e-learning or multimedia content development tools (an added advantage).