Senior Executive, Sales Operations

Job Purpose

To drive the end-to-end management of Sales Forecasting to assist National Tower Company (NTCs) with sales forecast accuracy and act as a mediator of Sales, Engineering, and Sales Operations to provide a clear insight of the overall actual sales orders, forecasts and plans.

Key Accountabilities

• Partner with Sales to refine lead qualification process, analyse & report on campaign performance with reporting and dashboards.
• Partnering with Sales Directors to create and maintain sales forecasting models and data.
• Create weekly, monthly, quarterly content for Management Committee presentations & Sales Pipeline reporting.
• Managing and maintaining sales data in Microsoft Dynamic CRM.
• Managing and maintaining sales process adherence with Sales team.
• Track and analyse key metrics including pipeline growth, win/loss rates, and quota attainment.
• Set up dashboards and reports, both in CRM and beyond, to track sales operations and cross-functional efficiencies, and identify areas for improvement.
• Identify, build, and manage additional sales tools/ systems that enable efficient sales and cross-functional collaboration.
• Form strong relationships and maintain regular contact with Sales Managers, Sales Representatives and Sales Leaders.
• To support other Sales Operations activities.

Qualification, Skills & Experience

• A recognized Bachelor's Degree, preferably Telecommunications, Business Administration, Computer Science or Software Engineering.
• 6 – 7 years relevant experience in Sales Operations / Sales Forecasting reporting and PowerBI dashboard presentation.
• Technical expertise on Microsoft Dynamics CRM, Power BI & familiar with sales process and governance preferred.
• Experience in Microsoft Office applications, a high-degree of efficiency in Excel, Powerpoint, experience in Microsoft Dynamics CRM, Power BI, SQL (DBeaver) preferred.
• High proficiency in English – written and spoken. Ability to prioritize work and succeed under deadlines.
• Able to prepare presentation material and present to mid and high-level management team.
• Highly organized with attention to detail and exceptional project management skill to ensure timeliness.

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