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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Field Service ManagerYour role and responsibilities
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
The work model for the role is: onsite LI#onsite
This role is contributing to the Electrification Service
You will be mainly accountable for:
Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
Coaching technicians and engineers and supervising complex site activities.
Qualifications for the role
Are highly skilled in field diagnostics, testing tools, and service methodologies within the electrical distribution and automation sector.
Bring 7+ years of experience in field service engineering with MV/LV switchgear, circuit breakers, protection relays, or energy management systems, ABB is preferred.
Are proficient in-service management platforms such as ServiceMax or SAP, and comfortable with digital tools and reporting systems.
Demonstrate strong communication, problem-solving, and customer engagement skills.
Hold a degree or trade qualification in Electrical Engineering or a related field.
Are fluent in Thai and English, with the ability to communicate technical concepts clearly.
More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
ABB Ltd (German: ABB AG, French, Italian, Romansh: ABB SA),formerly ASEA Brown Boveri, is a Swedish-Swiss multinational corporation headquartered in Västerås, Sweden, and Zürich, Switzerland.operating mainly in robotics, power, heavy electrical equipment, and automation technology areas. It is ranked 341st in the Fortune Global 500 list of 2018 and has been a global Fortune 500 company for 24 years.Until the sale of its Power Grids division in 2020, ABB was Switzerland's largest industrial employer.ABB is traded on the SIX Swiss Exchange in Zürich, Nasdaq Stockholm and the New York Stock Exchange in the United States.
Job ID: 138199589
