Senior Fraud Management Planning Specialist

Key Responsibilities:

Develop fraud management strategies, annual plans, and operational frameworks in alignment with the bank's risk management policy.

Act as PMO coordinator, managing timelines, project plans, and progress tracking for fraud-related initiatives and system enhancement projects.

Monitor fraud issues both inside and outside the bank to develop prevention and control plans aimed at reducing potential fraud risks.

Define and monitor Service Level Agreements (SLAs) for fraud management activities to ensure operational effectiveness and adherence to international standards.

Prepare periodic reports on fraud risk management performance, including key issues, resolutions, and improvement plans, for submission to risk management and business units.

Facilitate project meetings, prepare meeting materials, and follow up on action items and decisions.

Review, update and feedback fraud management policies, procedures, and control guidelines regularly.

Establish and track performance indicators to evaluate the quality and timeliness of fraud management processes.

Coordinate with product, risk, and operational departments to ensure alignment of fraud prevention and management initiatives.

Support management with insights and reports to improve fraud prevention effectiveness and operational resilience.

Support the department's operations in resource management, including budget administration.

Qualifications

• Bachelor's or Master's degree in Business Administration, Finance, Economics, Risk Management, or a related field.
• 7+ years of experience in fraud management, risk management, or financial crime within banking or financial services.
• Proven experience in fraud strategy development, annual planning, and operating framework design aligned with risk management policies.
• Strong experience in project management / PMO functions, including timeline management, progress tracking, and cross-functional coordination.
• Solid understanding of fraud risk prevention, detection, and control, as well as monitoring internal and external fraud trends.
• Experience in defining, monitoring, and reporting Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Strong skills in management reporting, presentation, and communication with senior stakeholders and business units.
• Hands-on experience in reviewing and enhancing fraud-related policies, procedures, and control guidelines.
• Ability to work independently, manage multiple priorities, and collaborate effectively across product, risk, and operations teams.

Remark: This position requires a criminal record information check prior consideration for employment to ensure safety and maintain standards of the organization