Senior GTM Operations Analyst

Job description

We are seeking an experienced Senior GTM Operations Analyst to drive operational excellence across our Go-To-Market (GTM) functions. This role will work closely with business leaders to shape strategy, optimize processes, and ensure the seamless operation of GTM systems. The ideal candidate is both a strategic thinker and a hands-on operator with deep expertise in Salesforce administration and GTM technology stacks.

Responsibilities:

• Strategic GTM Partnership & Optimization:
• Partner with Sales, Marketing, and Customer Success leadership to design and implement operational strategies that support revenue growth, retention, and renewals.
• Own and refine sales processes, including pipeline management, forecasting, and territory planning.
• Provide data-driven recommendations to improve sales performance, customer engagement, and efficiency.
• Lead cross-functional projects to enhance GTM execution, such as tool implementations, automation improvements, and process redesigns.

System Administration & Tool Ownership:

• Serve as the primary administrator for Salesforce and other GTM systems (Gong, Gainsight, Outreach, Slack), ensuring system integrity and optimal performance.
• Own system configurations, automations, and integrations to streamline workflows and enhance productivity.
• Conduct regular audits and maintenance of GTM tools, ensuring compliance and data accuracy.
• Manage and execute system-related training and enablement for GTM teams.

Advanced Data Analysis & Insights:

• Develop and maintain dashboards, reports, and KPIs to support leadership decision-making.
• Analyze revenue, retention, and renewal trends to identify opportunities for business growth.
• Drive continuous improvements through data-backed insights and predictive analytics.
• Work closely with Finance and RevOps teams to ensure alignment on business performance metrics.

Qualifications:

• 4+ years of experience in GTM operations, revenue operations, or sales strategy.
• Strong expertise in Salesforce administration (Salesforce Admin Certification preferred) and GTM tech stack management.
• Advanced analytical skills, with experience in SQL, BI tools (Tableau, Looker, etc), and data modeling.
• Proven ability to collaborate with senior stakeholders and lead strategic initiatives.
• Experience in process automation, workflow optimization, and cross-functional project management.

Role: Business Analyst

Industry Type: IT Services & Consulting

Department: Data Science & Analytics

Employment Type: Full Time, Permanent

Role Category: Business Intelligence & Analytics

Education

UG: Any Graduate

PG: Any Postgraduate