Senior HR Operations Analyst

We are Reckitt

Human Resources

About the role

The Senior HR Operations Analyst is responsible for delivering comprehensive HR operational support across the full employee lifecycle, ensuring adherence to both global standards and local regulatory requirements.

This role partners closely with HR Business Partners and local HR teams to execute in-market activities requiring local expertise, including compliance, regulatory, and operational processes. It acts as a key bridge between Global People Services (GPS), HRBPs, and business stakeholders to ensure consistent coordination and seamless HR service delivery.

In addition, the role leads people cost management and workforce analytics, overseeing budgeting, tracking, and reporting to support business decision-making and organizational planning. It also manages HR vendors and benefits administration, ensuring effective service delivery, cost control, and alignment with business and regulatory requirements.

Your responsibilities

Job Responsibilities

Employee Lifecycle Management

. Manage end-to-end processes for joiners, leavers, and internal transfers.
. Coordinate pre-boarding, onboarding (including induction schedules, office tours, medical insurance), and exit formalities (termination checklist, reference letters).
. Ensure timely and accurate employee communications (e.g., new joiner and exit announcements).

HR Operations & Compliance
. Act as the local point of contact for HR tasks not covered by GPS Hub, providing in-market support for activities such as wet signatures, visa documentation, compliance documentation, compliance paperwork and physical document handling.
. Maintain accurate employee records and ensure HR policies and procedures are up to date.
. Support tax compliance for international transfers and manage related data and invoicing.
HR Systems & Employee Support
. Provide guidance to employees and managers on self-service transactions and HR portal navigation.
. Provide hands-on support to managers unfamiliar with digital tools.
. Support HRBPs in resolving employee queries and ensure timely ticket closure through timely ticket closure through collaboration with GPS.
. Maintain accuracy of HR data and assist in HR reports and data validation for region.
. Serve as liaison between HRBPs and GPS for process alignment and case resolution.

Process Excellence & Continuous Improvement

. Identify operational gaps, inefficiencies, and recurring issues within HR processes and propose practical, hands-on improvements.
. Drive continuous improvement initiatives to enhance service quality, cycle time, and employee experience.
. Support implementation of global or regional HR process changes and ensure smooth local adoption.

People Cost Management & Workforce Analytics

. Manage people cost planning and tracking, including headcount monitoring, budget preparation, accrual submissions, variance analysis, and regular reporting.
. Perform hands-on organizational and people cost simulations to support workforce planning, restructuring, and business scenarios.
. Prepare custom ad-hoc reports related to compensation, payroll cost, benefits when requested
. Partner closely with Finance and HR Business Partners to ensure accuracy and alignment of people cost data and assumptions.

HR Vendor & Benefits Management

. Manage day-to-day relationships with HR and benefits vendors, ensuring service delivery meets agreed service levels and contractual terms.
. Monitor vendor performance, resolve operational issues, and escalate risks as needed.
. Support vendor selection, renewal, and contract management activities by providing operational input, cost analysis, and performance feedback.
. Manage the entire PO lifecycle and invoicing process.

Governance, Compliance & Stakeholder Collaboration

. Support internal and external audits by preparing documentation, validating HR data, and ensuring adherence to internal controls and local labor regulations.
. Ensure HR operational activities comply with local legal requirements and company policies.
. Collaborate closely with HR Business Partners, Payroll, Finance, and Global People Services teams to ensure seamless delivery of people processes

The experience we're looking for

Job Requirements
Qualification & Experience

. Bachelor's degree in Human Resources, Business Administration, Finance & Accounting, or a related discipline.
. Minimum 3-5 years of hands-on experience in Accounting, HR Operations, Shared Services, or HR Administration, with direct involvement across the employee lifecycle.
. Practical experience in people cost management, headcount budgeting, tracking, and variance analysis strong comfort working with numbers and cost models.
. Proven experience managing HR vendors and benefits providers, including day-to-day operational coordination and service performance monitoring.
. Experience working with HRIS and payroll-related systems strong data accuracy, reconciliation, and reporting capability.
. Solid understanding of local labor regulations and HR operational compliance requirements.
. Experience working within a global or regional HR operating model is an advantage.

Key Competencies

. Strong stakeholder management and communication skills, with a service-oriented and problem-solving mindset.
. Strong working knowledge of HR processes, employment administration, and benefits, with the ability to execute tasks independently and resolve issues end to end.
. High attention to detail, with the ability to manage multiple priorities in a fast-paced, operational environment.
. Very good in English Communication

Technical Skills
. Advanced Microsoft Excel (data analysis, reporting, simulations) & HR reporting tools
. PowerPoint & Word (intermediate to advanced)
. HR systems (SuccessFactors preferred)

The skills for success

What we offer

Equality