Job Purpose
The Senior IT Supervisor (Application Support) role is responsible for ensuring stability, performance, and continuous improvement of business applications supporting Retail and F&B operations. This position provides advanced application support, leads system implementation and enhancement activities, and acts as a key liaison between business users, vendors, and internal IT teams. The role also focuses on monitoring application performance, resolving complex issues, improving support processes, and guiding users through effective system usage to ensure smooth daily operations and long-term system reliability.
Role & Responsibilities
- Provide daily application support for both Retail and F&B businesses under TOG.
- Test, implement, and support systems and applications developed by vendors, such as POS and Microsoft Dynamics NAV/CRM.
- Monitor application performance and ensure system quality and stability.
- Prepare regular application monitoring and performance reports.
- Coordinate with vendors to support applications and related projects.
- Develop user guides, FAQs, and other relevant system documentation.
- Develop and maintain tools and applications to support TOG users.
- Perform other ad-hoc duties as assigned.
Qualifications
- Bachelor's degree in business administration (MIS), Information Systems, Information Technology, Computer Science, or a related field.
- 35 years of direct experience in Application Support or Software Support.
- Strong sense of responsibility with excellent problem-solving skills.
- Good communication and interpersonal skills.
- Service-minded with a customer-focused attitude.
- Knowledge of retail or F&B business operations, particularly in the retail industry, is preferred.
- Basic knowledge of programming languages such as .NET or Java, and database systems such as MS SQL, Oracle, or equivalent.
