Key Responsibilities:
1. IT Support & Helpdesk
- Provide technical support and troubleshooting for hardware and software-related issues for end users.
- Install, configure, and maintain computers, notebooks, printers, and other IT equipment.
- Support Microsoft Windows, Microsoft Office applications, and internal business systems.
- Manage user accounts, including user creation, modification, deletion, and password resets.
- Develop user guides and provide training and technical assistance to employees.
- Coordinate with external vendors for maintenance services and issue resolution.
2. Server & System Administration
- Administer and maintain enterprise servers, including both physical and virtual server environments.
- Manage Active Directory (AD), file sharing services, print servers, and backup systems.
- Monitor server performance, availability, and system health, and resolve operational issues.
- Manage user permissions and access rights in accordance with company policies.
- Oversee backup operations and perform regular data recovery (restore) testing.
- Maintain system configuration documentation and IT asset inventories.
3. Network Infrastructure
- Manage and monitor network infrastructure, including LAN/WAN, Internet, Wi-Fi, and network devices.
- Configure and monitor switches, routers, firewalls, and wireless access points.
- Troubleshoot and resolve network-related issues to ensure optimal performance.
- Support connectivity between branch offices and internal corporate systems.
- Monitor and improve network performance, reliability, and stability.
4. IT Security
- Administer and maintain security solutions, including firewalls, antivirus software, EDR, and access control systems.
- Monitor and investigate cybersecurity incidents and security events.
- Implement and comply with the organization's IT security policies, standards, and procedures.
- Manage system patching and security updates to mitigate vulnerabilities.
- Support IT audits and cybersecurity compliance assessments.
5. Data Center & Facility Management
- Monitor and maintain equipment and environmental conditions within the Data Center.
- Oversee critical facility systems, including power supply, air conditioning, UPS, and emergency power systems.
- Monitor and maintain CCTV systems and related security equipment.
- Ensure the availability and operational readiness of the organization's IT infrastructure and facilities.
Qualifications:
- Bachelor's degree in Information Technology, Computer Engineering, Computer Science, Information Systems, or a related field.
- 3-5 years of experience in IT Infrastructure administration, including Windows Server, Active Directory, DNS, DHCP, and enterprise networks.
- Experience managing servers, storage, virtualization, backup solutions, and network infrastructure.
- Hands-on experience with cloud platforms such as Microsoft 365, Azure, AWS, or Huawei Cloud.
- Strong troubleshooting and incident management skills across server, network, cloud, and security environments.
- Good understanding of IT Security concepts, including Firewall, Antivirus, EDR, Access Control, and Patch Management.
- Experience in Backup, Disaster Recovery, technical documentation, and IT asset management.
- Knowledge of ISO 27001, IT Governance, or Information Security Management Systems (ISMS) is a plus.
- Minimum TOEIC score of 550 required.
