Why LINE MAN Wongnai
LINE MAN Wongnai is one of the fastest-growing technology companies in Thailand. We are a team of talented people working together to build a digital ecosystem that drives the country forward. By using data and AI, we create products that make a real difference in people's lives from the LINE MAN app and Wongnai POS to financial services through LINE Pay.
We work at the point where fast-growing technology meets everyday e-commerce lifestyles, building digital infrastructure that supports 10 million users, 700,000 merchants and over 240,000 riders & drivers. Right now, we're looking for new joiners who want to take ownership, work on meaningful projects, and create real impact at a national scale. Join us in driving our mission to Digitalize Thailand.
Why this Role
As a Senior IT Operations Specialist, you will act as both a digital experience architect and the guardian of our internal technology ecosystem. You won't just be fixing thingsyou will be driving Operational Excellence by designing the workflows that empower our entire workforce to perform at their peak.
Joining our high-agility IT team, you will have the autonomy to transform manual bottlenecks into automated, scalable solutions. Your success will be measured by the seamlessness of the employee journey and the precision of our asset management, ensuring that as LINE MAN Wongnai scales, our IT infrastructure stays two steps ahead.
What You'll Do
- Achieve a seamless Day One experience by orchestrating the end-to-end onboarding lifecycle, ensuring 100% of new joiners have immediate access to necessary tools and systems.
- Drive the implementation of a robust Asset Lifecycle Management system, maintaining 100% inventory accuracy from procurement and introduction to secure disposal.
- Collaborate with internal stakeholders and audit teams to ensure Zero Audit Findings through meticulous monthly User Access Reviews (UAR) and strict SLA adherence for access management.
- Be responsible for Process Innovation, identifying manual pain points and designing automated workflows (using No-code/Low-code or Scripting) to improve team productivity and service accuracy.
- Design and maintain Real-time Dashboards to provide data-driven insights into asset status, team performance, and operational trends for management review.
What You'll Need
- 35+ years of experience in IT System Administration, IT Operations, or a Senior Service Desk role within a fast-paced environment.
- Technical Proficiency in OS: Solid, hands-on understanding of managing both macOS and Windows environments at scale.
- Data & Reporting Mastery: Advanced skills in Excel and Google Sheets for deep-dive data analysis and reporting.
- ITSM & Process Design: Proven experience using ITSM/Ticketing tools and the ability to visualize complex business logic into clear Process Flowcharts.
- Language Skills: Strong communication skills in English and Thai, essential for supporting our diverse, multi-national workforce.
- Service Excellence: A user-centric mindset with a proven track record of maintaining high user satisfaction scores.
What Sets You Apart
- Automation Mindset: Practical experience implementing Automation via No-code/Low-code tools or scripting to eliminate repetitive manual tasks.
- Data Visualization Pro: Experience building insightful, real-time dashboards using Looker Studio or similar BI tools.
- Analytical Problem Solver: Demonstrated ability to perform Root Cause Analysis (RCA) to solve underlying issues rather than just treating symptoms.
- Compliance Knowledge: Familiarity with international security standards and audit-scope system requirements.
