Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.
As a purpose-led, performance-driven organisation, Blackmores Group strives to create remarkable employee experiences through supporting a diverse and inclusive culture, creating leadership that inspires high performance, and providing everyone with opportunities to achieve their professional, personal and wellbeing goals supported by our flexible work practices and family friendly policies.
Purpose of role:
The Senior Key Account Manager is responsible for driving sustainable growth and profitability through the development of strategic plans, strengthening long-term customer relationships, and ensuring the effective execution of sales and marketing initiatives.
This role manages the strategic account in Thailand, with potential changes based on overall channel strategy alignment
Responsibilities include:
Strategic Planning
- Develop account and channel strategies to drive growth. Translating channel strategy into account execution
- Align account goals with broader business objectives.
- Conduct regular business reviews with the key clients
- Deliver Profitable value sales growth and optimise customer margin, through improved return on trade investment and active mix management
Strategic Customer Relations
- Engages with senior customers & build long-term partnership. Focus on customers / Blackmores Centric Solutions & Create win-win strategies.
- Ensure high levels of client satisfaction and retention
- In overall to strengthen business relationship with assigned key customers through contact strategy
Promotion & Activation Planning
- Ensuring fine-tuning execution based on customer's business model. Ensure KAM deliver on-the ground execution
- Ensure accuracy of demand forecast, service level, Blackmores inventory level and manage returned products at optimum level.
- Coordinate with distributor and manage to improve service level and reduce return
- Providing support to channel partners to ensure they have the knowledge and tools needed to effectively sell the company's products
Cross Functional Leadership
- Bridges company goals with customer objectives. Ensure cross functional teams work toward account objectives
- Leads the integration of account plan into company operations.
- Excellent team leader to maintain effective collaboration with various stakeholders across various functions
Who are you
- Bachelor's degree in business, Marketing, Education, or a related field.
- Minimum 8 years commercial experience with least 3 years being a people leader
- Experience in managing the marketing of FMCG products across pharmacy, grocery and other retail channels
- Experience in health supplements, nutrition or skincare categories are strongly preferred.
- Strong strategic planning and implementation skills.
- Commercial acumen and data-driven decision-making
- Customer-centric mindset with strong relationship-building skills
- Analytical thinking and problem-solving
- Effective communication and stakeholder management
- Agility in navigating dynamic market environments
- Fluent in Thai and English both verbal and written.
- Results-oriented with strong leadership capabilities
- Passion for growth in business and a proven track record in generating, leading and converting opportunities
Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.
