Highlights
- Fixed bonus and performance bonus
- Hybrid Working and remote teaming
- Work from Anywhere
- Equality Welfare & Benefit (LGBTQA+)
- Global online training modules to personalized learning journey
- International Opportunities for Career Growth
- Community Support with Employee well-being resource groups
Here at Generali, we are committed to diversity and equality of opportunity for everyone. Due to the nature of this role, it is essential that you can communicate confidently in the Thai language, in order to interact with our customers and partners
About the Role
This role leads claim transformation and optimization initiatives to enhance end-to-end claim processes, operational efficiency, and customer experience. You will drive data-driven improvements, collaborate across functions, and ensure successful delivery of claim-related projects and system enhancements.
Key Responsibilities
- Lead claim transformation initiatives to improve processes, efficiency, service quality, turnaround time, and cost effectiveness
- Review, analyze, and redesign claim workflows by identifying gaps, pain points, manual activities, and control weaknesses
- Drive process improvements including simplification, standardization, automation, and digitalization
- Collaborate with business owners, IT, operations, healthcare services, compliance, and stakeholders to gather requirements and deliver solutions
- Oversee claim-related projects, including requirement validation, UAT planning, testing, issue tracking, and post-implementation review
- Monitor claim performance through dashboards, reports, and trend analysis to support decision-making
- Establish and maintain governance frameworks, including SOPs, controls, and monitoring mechanisms
- Analyze claim data, operational performance, and feedback to support data-driven decision-making
- Support strategic initiatives such as cost containment, fraud prevention, healthcare integration, and digital claim services
- Lead change management to ensure smooth adoption of new processes and systems
- Provide insights, recommendations, and implementation plans to support claim strategy formulation
- Manage ad-hoc assignments and special projects as assigned
Qualifications / Requirements
- Bachelor's degree or higher
- Minimum 5 years of experience in process improvement, data analytics, claims, or insurance operations
- Strong analytical, logical thinking, and problem-solving skills
- Good communication skills with a proactive and collaborative mindset
- Ability to work under pressure with a strong service mindset
- Fair proficiency in English
- Strong computer skills, including MS Office, Pivot tables, PowerPoint, and data visualization
Managerial & Supervisory Responsibilities
- Lead and manage the Claim Transformation and Optimization function, including planning, prioritization, and execution
- Supervise, coach, and develop team members in process improvement, project management, data analysis, and stakeholder management
- Set team objectives and performance expectations aligned with organizational goals
- Review and approve key deliverables such as business requirements, UAT results, process flows, dashboards, and recommendations
- Provide guidance on project priorities, issue escalation, and implementation approaches
- Promote a culture of continuous improvement, accountability, collaboration, and service excellence
- Align transformation priorities with senior management and cross-functional leaders
- Monitor team performance and project progress to ensure timely delivery and quality outcomes
