Senior Manager, International Logistics & Distribution

Our Blend

The Coffee Bean & Tea Leaf is one of the world's largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1200 cafes in 25 countries, as well as our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world's coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone's day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we've got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Global Brew Crew is We are seeking a highly driven and experienced Senior Manager, International Logistics & Distribution to lead the design, execution, and optimization of our global logistics and distribution network. This role plays a critical part in enabling our business growth and delivering exceptional customer experiences across all markets. You will own both strategic development and hands-on operations across distribution network planning, fulfilment, warehousing, and cross-border logistics.

Key Responsibilities

In this role, you will:

Distribution Network Design & Optimization

• Lead the strategic development and continuous refinement of the company's global distribution network to support growth, market access, and customer needs.
• Evaluate and recommend logistics routing, consolidation points, and distribution models to achieve cost-effective and scalable fulfilment.

Regional Distribution Centre (RDC) Design & Execution

• Define logistics and infrastructure requirements for future RDCs, including location assessment, facility layout, systems integration, and operating model.
• Oversee end-to-end project planning, implementation, and go-live readiness in partnership with internal stakeholders and external vendors.
• Manage RDC operations post-deployment, ensuring high performance in warehouse management, inventory accuracy, and outbound fulfilment.

Order Fulfilment & Cross-functional Collaboration

• Partner with Planning and Customer Service teams to ensure accurate, timely, and responsive fulfilment of orders across franchise and commercial channels.
• Act as the logistics escalation point for complex fulfilment issues and drive root-cause resolution.

Trade Compliance & Cross-Border Logistics

• Ensure logistics processes adhere to international trade and customs regulations.
• Provide internal advisory on import/export compliance and optimize cross-border flows to reduce cost and lead time.

Operational & Strategic Leadership

• Provide strategic oversight of global logistics while being hands-on in execution, issue resolution, and vendor management.
• Develop and monitor logistics KPIs and continuously improve performance across warehousing, transportation, and fulfilment.
• Lead and develop the logistics team to build capabilities and drive operational excellence.

Your Ingredients

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field
• 10+ years of experience in logistics, distribution, or supply chain roles with global/regional scope
• Proven track record in designing and managing distribution networks and RDCs.
• Strong understanding of import export regulations, international trade, cross-border logistics, and customs compliance
• Experience in FMCG, food & beverage, retail, or franchise businesses is a plus.
• Strong analytical, project management, and stakeholder engagement skills.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Our FROTH VALUES

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other's values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.