Key Responsibility:
- Define, maintain, and enforce project and program management methodologies, templates, and best practices.
- Drive consistent execution across all IT projects related to retail operations, stores, e-commerce, supply chain, merchandising, finance, and analytics.
- Establish governance cadence, including steering committees, portfolio reviews, and executive reporting.
- Manage the overall IT project portfolio, ensuring alignment with business priorities and strategic objectives.
- Provide visibility into portfolio health, risks, issues, dependencies, financials, and resource allocation.
- Support prioritization and decision-making with senior leadership.
- Monitor projects for adherence to scope, budget, timeline, quality, and governance standards.
- Provide escalation management and support for complex or at-risk projects.
- Drive continuous improvements in delivery processes.
- Lead and mentor project managers and program managers across the organization.
- Build PMO maturity through coaching, training, and process optimization.
- Champion a culture of accountability, transparency, and structured delivery.
- Partner closely with executive leadership, business functions, and IT teams.
- Prepare accurate, concise, and executive-ready reports and dashboards.
- Guide leadership through portfolio risks, priorities, and strategic trade-offs.
Qualifications:
- Bachelor's degree in Business, IT, Operations, or related field.
- 10+ years of experience in IT project/program management, including PMO leadership.
- Strong understanding of retail business models, operational cycles, and technology ecosystems.
- Demonstrated success implementing governance frameworks and portfolio management.
- Exceptional communication skills with the ability to engage C-level executives.
- Strong analytical and problem-solving abilities.
- Proficiency with portfolio/project tools (Jira, Smartsheet, MS Project, Power BI).
- PMP, PgMP, PMO, SAFe, or Lean certifications.
- Experience in large-scale digital transformation or omnichannel retail modernization.
- Experience managing a PMO function across multiple regions or business units.
CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand
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