The Opportunity
We are seeking a dynamic and strategic thinker to join our team as Senior Manager, Commercial Strategy, Global Accounts. This role will help shape the future of Agoda's Key Accounts supply pillar by driving its growth and optimization to the next level. As a critical bridge between our Key Accounts team and senior leadership, you will provide strategic direction and ensure the team is aligned with Agoda's broader objectives.
This is a unique opportunity to drive impactful initiatives, manage cross-functional projects, and influence the long-term strategy of Agoda's Key Accounts in the supply space. The ideal candidate will bring a consulting mindset, strong analytical skills, and hands-on execution capabilities.
In This Role, You'll Get To
Strategy & Direction:
- Develop and implement a cohesive strategy for the Key Accounts team to guide future growth and optimization.
- Build tailored, chain-specific strategies to empower account management teams in driving performance and achieving their goals.
- Conduct thorough analyses to inform strategic decision-making and identify growth opportunities.
- Translate data insights into compelling narratives and business cases, and present findings to senior leadership in a clear and impactful manner.
Execution & Operational Excellence:
- Act as a trusted problem-solver, providing proactive support to account management teams in navigating day-to-day challenges.
- Drive the execution of high-impact projects and ensure timely delivery of deliverables.
- Develop and enhance tools, processes, and metrics to improve team efficiency and effectiveness. Ensure the availability of accurate data and analytics for informed decision-making.
- Be hands-on when needed, ensuring the quality and timeliness of outputs.
Cross-Functional Collaboration & Stakeholder Engagement:
- Serve as a strategic advisor and liaison between Key Account Managers and leadership to ensure alignment on priorities and goals.
- Collaborate across functions, including product, marketing, finance, and operations, to execute strategic initiatives and address key challenges.
- Identify and address needs from the Key Accounts team and transform them into actionable initiatives.
- Build strong relationships with senior stakeholders across Agoda departments
What You'll Need to Succeed
- Educational Background: Bachelor's degree in a relevant field advanced degree (e.g., MBA) preferred.
- 6-8 years in management consulting or strategy-focused roles, ideally in e-commerce, OTAs, or travel.
- Experience managing large, cross-functional projects with multiple stakeholders.
- Analytical Skills: Strong data analysis and problem-solving capabilities proficiency in data visualization tools (e.g., Tableau, Metabase).
- Communication Skills: Exceptional written and verbal communication skills ability to present complex ideas clearly and concisely.
- Execution: Demonstrated ability to manage multiple projects simultaneously and deliver high-quality results on tight deadlines.
- Collaboration: Proven ability to work effectively across teams and influence stakeholders at all levels.
- Mindset: Entrepreneurial and results-driven with a get-it-done attitude.
