Key Responsibility:
We are seeking an experienced and highly strategic Senior IT Project Manager to lead large-scale, cross-functional technology initiatives across our retail organization. This role oversees complex programs that impact store operations, supply chain, merchandising, omnichannel experiences, and enterprise IT platforms.
- Lead complex, high-impact IT initiatives across store systems, e-commerce, supply chain, analytics, finance and digital retail platforms.
- Develop and manage multi-phase project roadmaps aligned with retail business goals and strategic priorities.
- Drive structured execution through rigorous planning, tracking, and issue/risk management.
- Ensure deliverables meet scope, quality, and timeline expectations across multiple business units.
- Deliver clear, consistent, and accurate communication tailored for C-level executives, senior business leaders, technical teams, and store operations.
- Prepare executive-level presentations, dashboards, and status reports with minimal notice.
- Facilitate complex discussions, decision-making sessions, and project steering committees.
- Coordinate with IT architecture, engineering, store operations, merchandising, supply chain, and external vendors.
- Manage dependencies and integrations across multiple retail platforms (POS, ERP, OMS, WMS, e-commerce, loyalty, etc.).
- Build strong relationships and influence stakeholders across all levels of the organization.
- Establish and enforce project governance frameworks, standards, and best practices.
- Identify gaps, propose solutions, and drive improvements in project execution, documentation, and communication processes.
- Mentor junior project managers and support PMO capability development.
- Manage project timelines around retail seasonality (e.g., peak seasons, promotions, product launches).
- Support critical milestones that may require extended or unusual work hours (e.g., cutovers, store rollouts, major releases).
Qualifications:
- Bachelor's degree in Information Technology, Business, Computer Science, or related field.
- 7–12 years of IT project management experience, with at least 5 years in retail or consumer-facing environments.
- Proven success managing large, complex cross-functional IT projects or programs.
- Deep understanding of retail systems (POS, ERP, OMS, WMS, e-commerce platforms, Data Platform, CRM/loyalty, etc.).
- Exceptional communication skills, capable of producing concise, accurate, executive-ready content.
- Strong adaptability and decision-making in fast-paced, rapidly changing retail environments.
- Expertise with project management tools (MS Project, Jira, Confluence).
- Strong analytical, problem-solving, negotiation, and conflict-resolution skills.
- Ability and willingness to work extended hours during critical phases of retail operations.
- PMP, PRINCE2, Agile/Scrum, or equivalent certifications.
- Experience managing multi-region or multi-country retail technology programs.
- Familiarity with Agile-at-scale frameworks (SAFe, LeSS, Nexus).
- Experience working with cloud-based or SaaS retail solution providers (AWS, Azure, Salesforce, Oracle ERP.).
- Background in PMO governance or process improvement.
CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand
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