Key Responsibilities:
The Senior Manager – Operations & Delivery will be responsible for, including but not limited to
- Drive day-to-day business operations and execution across the India office.
- Serve as the primary point of contact for the India office, working closely with US leadership to ensure seamless execution of business operations, client engagements, recruitment, and delivery initiatives.
- Partner closely with US leadership to execute strategic initiatives and operational priorities.
- Support client delivery by managing resource planning, staffing coordination, onboarding, and delivery execution.
- Work closely with Sales, Recruitment, and Delivery teams to ensure timely fulfillment of client requirements.
- Personally support hiring for critical Sales, Marketing, IT, and leadership positions across India and the US whenever required.
- Meet with clients, prospects, and partners to support business development, operational reviews, delivery discussions, and relationship management.
- Represent the India office in client meetings and act as a liaison between India operations and the US leadership team.
- Support the US office with proposal discussions, client presentations, solution reviews, and operational initiatives.
- Monitor resource utilization, delivery performance, and operational KPIs to ensure business objectives are achieved.
- Resolve operational challenges and client escalations while maintaining high levels of customer satisfaction.
- Identify and implement process improvements to enhance operational efficiency, delivery quality, and overall business performance.
- Prepare and present regular operational updates, hiring progress, delivery metrics, and business insights to leadership.
Travel within India and occasionally internationally as business needs require.
Required Qualifications:
- Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field.
- 8–12 years of experience in IT Services, Staffing, SaaS, or Technology organizations.
- Strong experience in Operations, Delivery, Client Management, Recruitment, and Business Execution.
- Experience supporting Sales, Marketing, and Technology organizations.
- Experience working with both India and US stakeholders.
- Strong understanding of resource planning, staffing, delivery operations, and client management.
- Excellent communication, presentation, stakeholder management, and problem-solving skills.
- Ability to independently manage multiple priorities and drive business outcomes in a fast-paced environment.
- Willingness to travel for client meetings and business engagements.
Preferred Qualifications:
- Experience working in a startup or high-growth technology environment.
- Exposure to SaaS, AI, Healthcare Technology, or IT Consulting businesses.
- Experience working directly with executive leadership and enterprise clients.
- Strong understanding of recruitment, business operations, and client delivery functions.
