Senior Manager - Testing

The Sr Manager - Testing manages E2E delivery of Testing projects for the portfolio (1 large LoB or small CBUs). Sr Manager - Testing is responsible for customer management, Internal stakeholder management, innovations (ideas/accelertors etc.) and cost optimization. Sr Manager - Testing is also responsible for driving transformation solutions to new/existing customers, be involved in pre-sales activities and ensure process compliance.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Expand existing portfolio through transformation solutions to customers
• Optimization of cost by aligning to Org goals (Resource Utilization, Team Pyramid, Onsite/Offsite ratio etc) and reducing billing loss
• Ensure realization of existing revenue
• Build customer trust by delivering innovating solutions and meeting customerss stated and unstated business needs.
• Manage customers (Weekly/Monthly meetings, Governance)
• Ensure CSAT/PSAT as per organization standards and goal
• Ensure project delivery as per agreed timeline and quality
• Prepare and Track project plans and conduct task estimation and resource allocation.
• Review Key Test Deliverables and artifacts produced by the team and ensures they meet organisational standards.
• Ensure compliance of self and team to organizational policies and processes.
• Drive idea generation initiatives for improvements (Testing, Organization processes etc.), development of accelerator/tools/macros
• Implementation of Org initiative (process improvement, automation etc.)
• Participate/present in conferences and seminars
• Identify training needs of the team and ensure completion of mandatory trainings by the team
• Effectively Manage Teams maintain a healthy work environment.
• Identify capable / skilled resources from next level, Mentor and coach them to take up higher responsibilities/deliverables

EDUCATION QUALIFICATION

1. Degree B.EB.TechM.TechMCAM.Sc
2. Certifications (if any)

MINIMUM EXPERIENCE REQUIRED

1. Overall (in years) 12+ years
2. Relevant (in years) 4+ years

DOMAIN/ FUNCTIONAL SKILLS

• Test Management, Test Strategy/Planning, Test Tools, Automation, Specialized Testing, TDM/TEM, Process Knowledge,
• Customer Management, Team Management Project Management, Communication, Presentation
• Financial knowledge (billing,budgeting, PL analysis, invoicing), Pre-Sales
• Banking/MSC Domain Knowledge