We are seeking an experienced Senior Operations Manager (Freight & Logistics) to lead and optimize end-to-end freight operations. This role is responsible for driving operational excellence, ensuring service quality, improving productivity, and leading a high-performing operations team while maintaining compliance with company policies and industry regulations.
The successful candidate will collaborate closely with commercial, customer service, and regional stakeholders to deliver outstanding operational performance, enhance customer satisfaction, and support business growth.
Key Responsibilities :
- Lead and oversee daily freight operations to ensure efficient and timely service delivery.
- Develop and execute operational strategies to improve productivity, service quality, and overall operational performance.
- Manage and monitor operational KPIs, identifying opportunities for continuous improvement and cost optimization.
- Ensure compliance with local regulations, international trade requirements, and company policies.
- Collaborate closely with Sales, Customer Service, Finance, and other cross-functional teams to support customer requirements and business growth.
- Drive process improvement initiatives to enhance operational efficiency and customer experience.
- Lead, coach, and develop managers and operational teams, fostering a high-performance culture.
- Manage operational risks, resolve escalated issues, and implement corrective actions when necessary.
- Support business planning, resource allocation, and operational budgeting.
- Build strong relationships with customers, vendors, carriers, and internal stakeholders to ensure service excellence.
- Promote a culture of safety, compliance, and continuous improvement across the organization.
Qualifications :
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum 10 years of experience in freight forwarding, logistics, or supply chain operations.
- At least 5 years of experience in a leadership role managing large operational teams.
- Strong knowledge of international freight forwarding operations, transportation, customs processes, and logistics best practices.
- Proven experience leading operational excellence, process improvement, and change management initiatives.
- Strong leadership, people management, coaching, and stakeholder management skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong communication and interpersonal skills with the ability to work across multiple functions.
- Good command of English and Thai
