Your Tasks
Role Purpose
Ensure product quality as well as global standard requirement compliance in all ASEAN countries. Develop and deploy corresponding strategies and drive continuous improvement.
Responsibilities
Quality Management Specifics
- Develop, implement and manage ASEAN Quality Management System & Standard Operating Procedures (SOPs) including training conduction and implementation monitoring.
- Ensure execution of related operational activities. Continuously improve related processes and drive implementation of best practices among ASEAN
Audits
- Lead and execute audit plan to ensure Beiersdorf guidelines compliance including Quality Agreements, SOPs and follow ups
- Manage action plans implementation if required for suppliers, specifically for Values Added Services (VAS) as well as Logistic Services
Non-Conformances & Consumer Complaints Management
- Monitor Consumer Complaints data for trend analysis and alerts
- Coordinate with Production Units or 3PM to investigate root cause, and analyze CAPA
- Follow-up of action plans implementation to eliminate and/or prevent re-occurrence of complaint
On-Shelf Quality APP Tool
- Monitor evaluation of store-checks
- Engage new users on the global report tool to increase statistic database
- Decide on / ensure action plan for ASEAN specific defects
- Discuss ASEAN-specific report with local stakeholders and derive actions in case required
Advertising Items
- Lead and ensure compliance according to the Global Quality Standard
- Critical analysis of reports: make decision to either approve or reject
Team Leadership
- Lead team and continuously improve teams engagement, establish identity and drive high performance. Support further capability enhancement and development of individuals.
Your Profile
- Bachelor's degree in Chemical Engineering, Chemistry, Pharmacy, or a related discipline.
- At least 5 years of experience in Quality Management/Quality Assurance within FMCG, cosmetics, pharmaceutical, healthcare, or related industries.
- Solid understanding of Quality Management Systems (QMS), quality audits, CAPA, SOPs, and regulatory compliance.
- Proven experience in supplier quality management, third-party manufacturing (3PM), or contract manufacturing is highly preferred.
- Strong leadership experience with the ability to coach and develop teams.
- Excellent communication and stakeholder management skills with the ability to collaborate across regional and global functions.
- Strong analytical mindset with effective problem-solving and decision-making skills.
- Fluent English communication skills.
- Experience working in a regional or multinational environment is preferred.
At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
Additional Information
Office Location:6th and 7th Fl. Sathorn Square Office Tower, 98 North Sathorn Road, Silom, Bangrak, Bangkok 10500. (Remotely Working from home could be applied)
