MAIN PURPOSE
The most important role as the Senior Sales Associate is the direct link between the Product and Customer. To deliver seamless customer experience as exceptional people delivering and exceptional product, building Customer loyalty and relationships while delivering sales productivity.
Key Responsibilities
Sales
Developing strong sales turnover for the Store in accordance with the store strategy
- Meeting the turnover targets set by the Store Manager
- Respecting discount policy
- Achieve Key performance indicators defined by the Store Manager
Client Management
Satisfying customers
- Welcome & handle the clients in the respect of the Maison's standards (in the Store, on the phone, by mail, or during events)
- Advise, convince & ensure that each sales is handled accordingly
Building a long-term relationship with the client
- Ensure and determine the prospect and the follow-up with new clients (local and international)
- Invite clients to activations and/or events, with post follow-up
Customer Service SAV
- Take care of each case according to the Maison's standards
- Follow up on each case and communicate to the Store Manager each problem
Product/Merchandise/Inventory Management
Participate to the good management of the stock
- Reception & transfer
- Take part on inventory management/stock take
- Check that all products are correctly handled & priced
- Look after the merchandising (products are correctly emphasised according to the Store priorities, cleanliness, prices, etc.)
Others
- Compliance: Respecting all processes and procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
- Participate actively to Store meeting organized by the Store Manager (provide feed-back, propose new ideas/actions)
- Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
- Remain informed on the business through magazines and regular store checks of the competitors
Key Competencies
- Deal openly with one another. Maintain a culture where we have the strength to give and request feedback.
- Ambassador of the Maison's culture/ values and promotes actively. Ensure team respects diversity and practice inclusiveness.
- Collaborate with others to enhance work processes, tools, and governance in the scope of their job.
- Finds solutions to tough problems, broad interests, highly curious. Comfortable with complexity and ambiguity.
- Eager to learn new skills, competencies, and knowledge where learning is quickly applied and able to perform well in changing/new conditions.
- Able to perform and sustain a constant level of high productivity.
- Strong communicator with clients, team and cross functional colleagues and stakeholders.
Other Requirement
- Minimum 5 years of experience from retail handling with multiple categories and familiar with luxury retail requirements
- Digitally savvy and able to pick up new technologies (Mobile APPs, social media, Zoom, Teams etc, that would be explored for clienteling and internal communications.
