Your Role
Key responsibilities in your new role
- Provide Day to Day technical and administrative support (remote/on-site support) for End Users on IT Computing issues including resolving incident tickets and change request in a timely manner,
- Manage and maintain daily operations of IT Workplace Services, ranging from installations, configurations and setting up of new computing environment based on defined standard requirements and specifications.
- Provide 2nd tier response, analysis and resolution planning for dated issues and seek appropriate solution for issues
- Assist in Office and Production network accessibility and troubleshooting.
- Perform and monitor asset management of IT workplace related assets on regular basis.
- Initiate and follow-up on critical vendor technical support requirements.
- Document system processes and procedures.
- Liaise with Application groups on various projects and other system support requirements.
- Support regional and global team on IT workplace service roll-out and projects.
Your Profile
Qualifications And Skills To Help You Succeed
- A Bachelor's Degree in Computer Science or Engineering / Information Technology with 2-3 years of relevant professional experience.
- Sound knowledge and experience in client operating system e.g. Windows 11
- Good hands-on experience with printers, projectors and other IT peripherals.
- Knowledge in Remote Desktop Services and trouble-ticketing support will be an added advantage.
- Good analytical and problem solving skills.
- Good communication skills both written and verbal in Thai & English.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicants experience and skills. Learn more about our various contact channels.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
