JOB SUMMARY: A Senior Systems Analyst is a key member of an organization&aposs Technology Development team responsible for analyzing, designing, and implementing complex IT systems and solutions to meet business requirements. This role requires a deep understanding of both technical and business aspects to bridge the gap between technology and the organization&aposs needs.
DUTIES AND RESPONSIBILITIES
- Effectively evaluate a clients need and business processes. Translate, communicate, and document the requirements to the Agreement Express solution.
- Skilled at mapping data files and processes.
- Skilled at documenting requirements and communicate workflow through diagrams (e.g. create process flow diagrams, integration diagrams, finite state diagrams, customer experience maps etc.)
- Ability to succinctly communicate solution and requirements to customer and internal team.
- Excellent facilitation skill to collaborate with the clients through decision making process and gain consensus to reach sign-off.
- Configure Agreement Express to specifications.
- Execute and effectively document test to sign off on solution quality.
- Excellent presentation skills to demo and present the solution to the clients.
KEY MEASUREMENTS
- Deliver 100% of assigned projects on or before their respective deadlines, staying within the allocated budget.
- Achieve a project success rate of 90% or higher, based on client satisfaction surveys and feedback.
- Complete all project milestones and deliverables as per the agreed-upon schedule with zero critical defects.
- Maintain an analysis accuracy rate of 95% or higher, validated by peer reviews and client acceptance.
JOB SPECIFICATION
Education and Experience:
- Degree in Computer Science, Information Technology, Business Administration or other relevant university discipline
- Experience with enterprise software implementation or Software as a Service (SaaS) implementation projects. Experience with Web- Applications and/or SaaS preferred
- Experienced in analyzing and documenting business processes Demonstrated ability to bring clarity to business processes that may not be well understood by customers themselves
Required Skills/Abilities:
- Ability to translate business requirements to technical specification for implementation or development.
- Understanding concepts of data modelling and system configuration. Be able to read and understand xml standards
- Strong communications skills. Excellent verbal and written English skills are critical for success in this role
- Thrives in a fast-paced environment. Demonstrated ability to work calmly in a demanding work environment subject to a variety of pressures and constraints.
