What You'll Do
- Manage the Product Support team to provide efficient customer service
- Design and optimize support workflows and processes to meet organizational goals
- Collaborate with development and cross-functional teams on customer issues and feedback
- Create service reports such as SLA, response/resolution time, and analyze systemic problems
- Develop knowledge bases and troubleshooting guidelines to enhance customer experience
About You:
- At least 3-5 years of experience in Technical Support or Product Support roles
- At least 1-2 years of team management experience
- Good troubleshooting abilities and product knowledge
- Clear communication skills for explaining technical concepts
- Experience with helpdesk tools such as Zendesk, Jira, or equivalent systems
- Knowledge of SaaS products, Agile methodologies, or DevOps practices is a plus
Sound interesting Apply Now!
