Design and conduct user research (both quantitative or qualitative) on business needs to inform stakeholders player's situation and direction to consider regarding user behaviour, marketing, feature or product strategies.
Manage the research execution logistically and ensure the research quality consistent and results are objective.
Construct and conduct surveys assure all questions are meaningful and could answer all business needs (such as user behaviour validation, pain point severity, product healthiness tracking).
Partner closely with different functions (including Operations, Revenue, Marketing, Esports team) to understand business context and goals.
Be the voice for our players and provide strategic recommendation based on their needs, behaviour and experience.
Actively contribute to the discussion on the optimal way to conduct test and player's study to continuously improve player research flow.
Job Requirements
2-3 years of experience in consulting, market research industry, insight team or any relevant role.
Past exposure to quantitative or qualitative research methodologies (a plus point if you have worked with the blend of both!) with a proven record of the execution and impactful deliverables.
Being able to manage projects independently and deliver projects successfully.
Always eager to discover player's behaviour, high user engagement and empathy, and being capable to uncover player's needs and pain points.
Excellent written and oral communication skills in Thai and English along with the ability to effectively collaborate with cross-functional teams.
Passionate about games and deep curiosity for user behaviours and product with a good knowledge of the gaming industry in Thailand.
Good English communication to work with regional team.
