Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a valued member in our Tech (Front End) team, responsible for crafting amazing user experiences for our global customers across over 60 countries worldwide on Secretlab's web store. In this role, you will analyze customer interactions to design Secretlab's user journey, driving business objectives through data-backed web store improvements. You will act as a strategic partner to other departments, framing real problems from incoming requests to design goal-aligned solutions. By collaborating closely with engineering, you will ensure your designs balance user value, technical feasibility, and long-term maintenance
.
Responsibiliti
- esDesign, execute, and analyze end-to-end quantitative and qualitative experiments with clear hypotheses and success metric
- s.Monitor website and performance marketing data, collaborating with the data team to extract granular insights, to perform competitive analysis, user testing, and develop data-backed personas and journey map
- s.Manage event tracking, maintain design documentation, and explore new technologies to enhance research and customer experience
- s.Advocate for user-centricity and optimal customer experiences while aligning implementations with business goal
- s.Evaluate and iterate on designs, translating requirements into wireframes, storyboards, and user flows based on research finding
- s.Collaborate with stakeholders and the UX team to align on project objectives, research findings, and design feasibilit
- y.Support ad hoc projects with UX-centric solutions across the organizatio
n.
Requireme
- ntsBachelor's in Design, preferably with professional UI/UX certification or traini
- ng.Minimum 3-5 years of e-commerce UI/UX experience, heavily focused on data-driven design and C
- RO.Proficient in various UX research methodologies, usability testing, and data analysis to inform actionable design strategi
- es.Strong technical skills in sketching, wireframing, prototyping, and visual design across websites, landing pages, and emai
- ls.Experience with research tools (Hotjar, A/B testing software) and design software (Figma, Adobe Suit
- e).Proven history of collaborating with web developers to guide accurate, pixel-perfect front-end implementati
- on.Meticulous eye for detail and a deep understanding of e-commerce customer psychology to create delightful user experienc
- es.A portfolio demonstrating successful design projects directly influenced by research findin
gs.
Bon
- usesPassion for the gaming/esports indu
stry
