About Exotel
Exotel is a leading cloud communications company that empowers businesses to reimagine customer engagement. Our innovative solutions in CPaaS (Communications Platform as a Service), CCaaS (Contact Center as a Service), Chatbot technologies, and Generative AI enable organizations to deliver seamless, intelligent, and personalized experiences across channels. With a global footprint, Exotel partners with industry leaders to drive business transformation through cutting-edge technology.
Role Overview:
As the Sr/Vice President of product Management, you will lead the vision, strategy, and execution of Exotel's product portfolio, including CPaaS, CCaaS, Chatbots, and Generative AI solutions. This high-impact role involves shaping the future of customer communications, driving innovation, and achieving measurable business outcomes. You will collaborate with cross-functional teams to deliver products that delight customers and position Exotel as a market leader.
We seek a visionary, detail-oriented product leader who thrives in dynamic environments, enjoys problem-solving, and is passionate about creating products that address real customer pain points.
Experience :
- Product Management Expertise
- 15+ years in Product Management, with leadership roles in cloud communications, SaaS, or AI-driven platforms.
- Proven track record of scaling and managing complex product portfolios.
- Experience integrating Generative AI and innovative technologies into products.
- Enterprise SaaS Experience
- At least 5 years of experience serving Enterprise Customers in the last 7 years.
- 5+ years working in the SaaS world in the last 7 years.
- 3+ years in the Customer Experience (CX) space (CRM, Contact Center, AI Automation) in the last 5 years.
- Technical Understanding
- Experience building web-based products (not mobile apps) with an emphasis on real-time, mission-critical applications like customer service/support.
- Deep understanding of cloud technologies, AI, and software development lifecycles.
- Business Acumen
- Proficient in using TAM and SAM analysis to build business cases for product development.
- Demonstrated ability to drive revenue growth and deliver measurable business impact.
- Track Record
- Can passionately discuss at least one successful or failed product you've envisioned, built, and launched.
What you bring :
- Customer-Centric Mindset:
- You focus on how a product solves customer pain points rather than its novelty or uniqueness.
- Proactive Learning:
- Your feature ideas stem from customer conversations and support tickets, not just online trends.
- Understanding the Why:
- You do your homework to understand the underlying customer need before proposing solutions.
- Continuous Improvement:
- You are always seeking to learn and improve through hindsight and feedback.
- Listening Skills:
- You listen more than you speak and remain open to new inputs and ideas.
- Adaptability:
- While you hold strong convictions, you are willing to align and move forward when needed.
Leadership :
- Team Development:
- Experience building and mentoring a team of 15+ PMs.
- Cross-Functional Influence:
- Regularly collaborate with peers in engineering, support, sales, and CX to align and achieve goals.
- Storytelling & Evangelism:
- Passionate about storytelling; participate in conferences, roundtables, and analyst briefings to influence perspectives.
- Inspiring Teams:
- Motivate engineering teams to build products even when they are not the latest trend.
- Mature Disagreement:
- Disagree passionately but align and commit to the team's direction once a decision is made.
What This Role Offers
- Strategic Leadership: Influence Exotel's growth and market position.
- Innovation: Work on cutting-edge AI and cloud communications technologies.
- Impact: Drive business transformation and customer success.
- Growth: High-visibility role with opportunities for professional advancement.
- Collaboration: Inclusive environment that values diverse perspectives and fosters innovation.
