RMA Group, headquartered in Bangkok, Thailand, is a multi-sector group with 9,000 employees and an operational presence in 16 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.
We are looking for a Service and Parts Manager, reporting to the Head of After Sales and based out of our vehicle assembly facility on the Eastern Seaboard of Thailand. The successful candidate will own and manage the end-to-end service and parts support model for fleet vehicles assigned for global markets. This role is also responsible to ensure that dealers and field operations have the processes, tools, parts availability, and technical support required to deliver consistent service quality, minimize downtime, and protect customer readiness.
Key Responsibilities
- Define and implement service processes for fleet vehicles, including market-specific technical requirements (e.g., emissions configuration changes where applicable).
- Establish and maintain dealer diagnostic access, including PCM flashing capability and required IT infrastructure.
- Develop and maintain parts catalogues and part-number resolution (including FINIS code resolution where applicable).
- Set up and manage dealer access to parts ordering tools and systems (e.g., catalogues and ordering portals).
- Create and manage stocking strategies for unique / non-standard parts across priority markets.
- Negotiate and manage supply agreements for non-OEM components used in modified vehicles, ensuring continuity of supply.
- Create escalation paths for technical cases from dealer to central support, coordinating with field support resources when required.
- Track service quality, turnaround time, parts fill rate, and systemic issues; drive continuous improvement and corrective actions.
- Define and mandate the minimum specialized diagnostic and mechanical tooling required for dealers to safely service fleet-modified vehicles.
- Establish protocols for parts retention and supersession to ensure long-term support for aging fleet models in remote markets.
Skills And Qualifications
- Significant experience in automotive after-sales operations (service and/or parts) in multi-market or fleet environments.
- Hands-on knowledge of dealer service operations, diagnostics, and parts catalogue/order-to-fulfilment processes.
- Experience supporting modified or special-vehicle programs and managing mixed OEM/non-OEM part content.
- Strong stakeholder management across OEM partners, dealers, suppliers, and internal functions.
- Operational excellence and process discipline
- Analytical problem-solving and root-cause thinking
- Ability to work effectively across cultures and time zones
- Technical Communication & Information Cascading
- Confident in communicating in English both written and verbal
RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.
