Service Area Manager

Service Area Manager

We proudly offer

• A safe workplace with zero tolerance for harassment.
• Open environments where people are free to be themselves.
• An inclusive community that believes in respect and merit.

Responsibilities

• Ensures that customer relationships are properly maintained so that the likelihood of operations and sales support are maximized.

• Monitor safety test and audit are carried out on time, non-conformance finding is fixed on time as department target and the functionality and safety of

• products are guaranteed to clients.

• Monitor that maintenance work is carried out on time and is aligned with modular maintenance plan and quality of services are effectively delivered as agreed with clients.

• Monitor that callback work is attended and fixed in a timely manner.

• Monitor that non-billable and billable repair work are carried out in a timely manner and maximized department and customer benefit

• Monitor route optimization including maintenance, callback and repair assignment and technician skill mapping in his operations area.

• Ensure equipment reliability in his operations area including Mean Time Between Calland Sick Unit rate are achieved the target

• Provide technical information to modernization sales team for relevant operations topic

• Drive team to maximize usage of IoT connectivity for reliability improvement, material & labor cost -control, increasing sales opportunity and maintaining customer's satisfaction.

Qualifications & Requirements

• Bachelor's degree in electrical or mechanical engineering, or a related field.

• Minimum of 5 years in Service Engineering Equipment business or a relevant field.

• Strong communication, leadership, and presentation skills.

• Excellent communication skills in Thai and good working knowledge of English.

• Proficiency in Outlook and basic MS Office; SAP knowledge is an advantage.

• Comprehensive understanding of operational business processes, including workforce management, customer engagement, and cost control, to optimize efficiency and performance.

• Proven ability to manage and resolve technical and non-technical issues.

• Experience supervising a team of 30+ technical professionals.

• Willingness to work beyond standard business hours when necessary, including attending customer meetings and responding to urgent calls for equipment breakdowns or critical issues.

• Maintain a high level of responsibility and sound decision-making in all aspects of work.