Job Summary:
The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services environment. This role involves managing IT operations, ensuring system availability, coordinating with cross-functional teams, and optimizing technology solutions to support seamless customer interactions and experiences.
Job Description:
- Design high level architecture and overseas technical in squad
- Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint of squads under management
- Reporting on project progress and Facilitation of Stakeholder review meetings
- Support test creation/execution/Management when required
- Provide training to others on new solutions as needed with stakeholders during the visioning and concept development of a product
- Management of product backlog in terms of elaboration and grooming of items, making sure items are clear and understandable.
- Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met
- Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
- Accountable to ensure that services under responsibility remains within target Service Levels (SLAs, uptime) and issues that may arise are promptly resolved with appropriate corrective and preventive action plans
Qualifications:
- Degree in Engineering, Computer Science, or related fields.
- 10 years of experience in software development and Architect design
- Knowledge of banking products or Banking / Financial Industry would be advantages.
- Good communication around issues and opportunities - get things done, make things happen
- Collaborating with business users and Building a personal relationship
- Analytical skills and the ability to see the connections between layers of business operations
- Ability to consult management and engineering teams with technical advice
- Agile Metrology
- Software Process Development Life Cycle (classic or agile methodology) and document life cycle management
- IT Architecture, IT Governance, Application, Digital Security, Data Management, Quality Assurance, Vendor Management and Cloud Computing
- Experience in Front Experience / Digital Platform such as internet / mobile banking application (iOS / Android)
- Experience in APIs, Middleware , Backend Integration
- Strong written & verbal command of English
