Design and oversee high-level architecture direction across squads, in alignment with long-term platform strategy and scalability.
Actively support the squads in identifying and removing impediments to ensure successful and timely Sprint and Release delivery.
Provide regular progress updates and facilitate stakeholder review meetings to align expectations and manage communication.
Support and coordinate testing processes when required, including test planning, execution, and defect management.
Participate in the product visioning and concept development stages with business and technical stakeholders, and deliver training on new solutions where needed.
Manage and groom the product backlog: ensure items are clearly defined, prioritized, and technically feasible.
Provide input on infrastructure and system capacity needs, ensuring scalability and future readiness of sales and service channels.
Drive continuous improvement initiatives for all service-related processes, ensuring high system availability and performance.
Ensure all services under your responsibility meet target Service Levels (SLAs, uptime), and that incidents are managed with effective root cause analysis and corrective/preventive actions.
Qualifications
Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
Minimum 12 years of experience in software development team lead, solution architecture, or IT delivery.
Proven experience managing digital platforms related to CRM, campaign management, or sales/service systems.
Strong understanding of enterprise architecture, APIs, and platform design.
Excellent communication and facilitation skills able to work across business, operations, and technical teams.
Strong problem-solving skills and ability to connect business requirements with technical implications.
Experience working in agile delivery environments, with an ability to manage multiple squads or vendor teams.
Experience in the banking or financial services industry is an advantage
