Do you love challenges
- Responding to customer's inquiries and incidents reporting according to SLA
- Create incident / service request tickets in the ticketing system for further processing
- Monitor the processing status of customer's requests / incidents
- Forwarding of customer's requests to the responsible teams
- Providing customer regularly status reports (for example troubleshooting or handling process)
- Perform ticket follow up and monthly reporting
- Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.
Convince us with your potential!
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Entry/Junior level: Fresh graduate with an IT background
- Professional level: 1 year of working experience in IT ServiceDesk
- Some basic knowledge of SAP functional modules would be beneficial
- Possess strong communication skills (written and verbal in English)
- Able to adapt to a process-oriented environment with multiple regions
- Punctual, diligent, positive attitude, and strong sense of responsibility
- Willing to learn and be dynamic to new challenges, in line with the organization's expansion plans
- Extrovert personality is highly preferred (social, outgoing, etc)
- Required language(s): Mandarin proficiency (native or advanced) is required to support customer interactions and daily business communication
- Language allowance provided
- Applicants must be willing to work in Cyberjaya.
- ITIL Certification is a plus
- Shift duty is required 24/7
Do you have questions
We look forward to receiving your complete application documents stating your earliest start date.
Get empowered by NTT DATA Business Solutions!
Norshafina Zainuddin
Tel.
E-Mail: [Confidential Information]
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