Company Description BIPO, established in 2010 and headquartered in Singapore, is a global payroll and HR solutions provider serving businesses in more than 170 countries. The company offers a comprehensive suite of technology-driven HR solutions, including an award-winning cloud-based HR Management System and the Athena BI analytics tool. These solutions support multi-country payroll outsourcing and Employer of Record (EOR) services, helping organizations automate HR processes, maintain compliance, and make data-informed workforce decisions. With over 50 offices across Asia Pacific, North America, Latin America, Europe, the Middle East, and Africa, BIPO combines global compliance, local HR expertise, and scalable technology to manage the full employee lifecycle for both global and remote teams.
Role Description This is a full-time remote role for a Service Engineer at BIPO. The Service Engineer will provide technical support for HR and payroll systems, including diagnosing and resolving software and configuration issues. Daily responsibilities include troubleshooting client-reported problems, performing system maintenance, and coordinating field service activities when onsite intervention is required. The role involves collaborating with internal teams to escalate complex issues, documenting resolutions, and contributing to knowledge base content. The Service Engineer will communicate regularly with clients to ensure timely updates, maintain high service quality, and support continuous improvement of BIPO's HR technology solutions.
Qualifications
- Candidates should possess strong Troubleshooting and Technical Support skills for software, systems, and integrations.
- Candidates should possess Field Service experience, including remote diagnostics and coordination of onsite support when needed.
- Candidates should possess Maintenance & Repair skills to perform routine system checks, corrective actions, and preventive measures.
- Candidates should possess clear Communication skills for client interaction, documentation, and collaboration with cross-functional teams.
- Relevant experience in HR, payroll, or SaaS environments is beneficial.
- Ability to work independently in a remote setting, manage multiple tasks, and prioritize service requests.
- Familiarity with ticketing systems, incident management tools, and basic database or cloud platform concepts is an advantage.
- A diploma or degree in Engineering, Information Technology, Computer Science, or a related field is preferred.
