About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Service Executive
Company:** UOB (Thai) Public Company Limited
Job Summary
The Service Executive acts as a primary point of contact for UOB (Thai) customers, providing exceptional service and support for various banking products and services. This role focuses on building strong customer relationships and ensuring customer satisfaction through efficient problem resolution and accurate information delivery.
Job Responsibilities
- Provide professional and courteous front-line service to customers via various channels (e.g., in-person, phone, email) regarding account inquiries, transactions, and product information.
- Process customer requests accurately and efficiently, including but not limited to account opening/closing, fund transfers, bill payments, and card services.
- Identify customer needs and effectively cross-sell or up-sell relevant banking products and services, contributing to business growth.
- Resolve customer complaints and issues promptly and professionally, escalating complex cases to appropriate departments when necessary.
- Ensure adherence to all internal policies, procedures, and regulatory guidelines.
- Maintain accurate customer records and update information as required.
- Educate customers on self-service channels and digital banking solutions.
- Participate in training and development programs to enhance product knowledge and service skills.
- Contribute to a positive and collaborative team environment.
Job Qualifications
- Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
- Proven experience in a customer service role, preferably within the banking or financial services industry.
- Excellent communication and interpersonal skills, with a strong customer-centric approach.
- Ability to work effectively under pressure and handle multiple tasks simultaneously.
- Strong problem-solving and decision-making abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with banking products and services is highly advantageous.
- Ability to speak and write Thai fluently; good command of English is a plus.
- Willingness to work flexible hours, including weekends or public holidays, if required.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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