The Service Manager - Automation Machinery role is responsible for developing and expanding the after-sales service business for automation and packaging machinery serving the pharmaceutical and food & beverage industries. The position combines service sales, customer relationship management, project coordination, and commercial oversight to strengthen customer retention and recurring service revenue.
Responsibilities
- Develop and maintain strong customer relationships to support long-term satisfaction and business growth
- Identify and pursue service sales opportunities, including spare parts, upgrades, retrofit projects, inspections, and maintenance agreements
- Act as the main commercial contact for after-sales service activities and customer enquiries
- Coordinate service projects with customers, service engineers, headquarters, and internal departments
- Prepare quotations, negotiate commercial terms, and convert opportunities into orders
- Monitor project progress and coordinate with technical teams to ensure the timely execution of service activities and address customer requirements
- Gather customer feedback and implement actions to improve service quality and customer experience
- Prepare and present service business reports, pipeline updates, and key performance indicator (KPI) results to management
- Support the implementation of service strategies to increase customer retention and recurring service revenue
Requirements
- Bachelor's degree in Mechanical Engineering, Mechatronics, Electrical Engineering, Industrial Engineering, or a related field
- Minimum 5 years of experience in after-sales service, project management, or customer account management
- Experience in industrial automation, packaging machinery, food processing, pharmaceutical, or manufacturing industries
- Strong customer relationship and stakeholder management skills
- Basic project management skills, with the ability to manage multiple projects simultaneously
- Ability to understand technical concepts and communicate effectively with engineering teams and customers
- Strong communication, negotiation, and presentation skills in Thai and English
- Self-motivated, proactive, and able to work independently and collaboratively across functions
- Willingness to travel domestically and internationally as required
About the company
A global company in the automation machinery industry specialising in end-of-line packaging systems for pharmaceutical and consumer products. Its solutions cover film wrapping, case packing, and palletising, supported by sales and after-sales service operations across international markets.
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