Join Our Team as a Service Manager at RateHawk!
Are you passionate about travel and tech Do you speak English and Mandarin fluently We're looking for a Service Manager to take care of our top B2B partners in China. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we'd love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Requirements
What You'll Do:
- Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues
- Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention
- Stay in Touch: Send regular updates to clients and check in to make sure they're happy with how things are going
- Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports
- Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally
- Work as a Team: Collaborate with ops, support, and tech teams to make service even better.
What We're Looking For:
- Language Skills: Advanced level of English and Mandarin - you'll need to speak and write fluently
- Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards
- Quick Learner: Ability to grasp new information quickly and focus on results
- Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease
- Empathetic: A strong sense of empathy is essential
- Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)
Benefits
What We Offer:
- Remote Work: Work from the comfort of your home!
- Salary: base payment + monthly bonus
- Dynamic Team: Be part of a young and energetic group of specialists
- Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills
- Learning & Development: We support your growth through seminars, trainings, and conferences
- Perks: Take advantage of corporate discounts on hotels and other services
The Process:
- Meeting with HR: A friendly chat with our HR team
- One minute Internet Speed Test: Just to make sure you're all set for remote work
- Meeting with Hiring Manager: Another friendly chat
- Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!
