Service Manager

About LG Electronics

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, Life's Good, embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, Jeong-do Management, embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management, these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

RESPONSIBILITIES

• Ensuring the efficient and effective operation of the Service Center
• Manage the Service Department, which include the call centre, and after sales service operations in the most efficient manner
• Manage, reviews and analyses customer complaint issues and provide feedback to relevant departments for quality improvement initiatives
• Manage the service centers the aim of providing a great customer experience
• Provide the best-in-class customer service
• Provide technical support to end customers and dealers/distributors
• Review and monitor the performance of services by Authorised Service Centres
• Elaboration and implementation of strategies for the development of the Service Center

MINIMUM COMPETENCY REQUIREMENTS

• A Bachelor's Degree with minimum 10 years of working experience
• Knowledge in service operations
• Ability on planning, forecasting, problem-solving and analytical skills.
• Ability to lead, builds teams, and motivates staff.
• Possess excellent knowledge of manpower planning and scheduling in a customer service environment.