Service Manager

About the company: Global supplier road construction equipment

Key Responsibilities:

• Lead and manage service operations for construction and infrastructure projects, ensuring high equipment uptime, service quality, and customer satisfaction.
• Develop and execute preventive maintenance, repair, and field service strategies for heavy construction equipment and machinery.
• Manage service teams, including service engineers, technicians, and subcontractors, to ensure efficient project delivery and compliance with safety standards.
• Oversee project planning, resource allocation, manpower scheduling, and service execution to meet contractual requirements and service level agreements (SLAs).
• Build and maintain strong relationships with contractors, consultants, government agencies, and project stakeholders.
• Monitor service performance KPIs, including equipment availability, response time, first-time fix rate, warranty claims, and service profitability.
• Ensure compliance with health, safety, environmental (HSE), and quality regulations across all service activities and project sites.

Qualifications:

• Bachelor's degree in Mechanical Engineering, Civil Engineering, Electrical Engineering, Construction Management, or a related field.
• 8+ years of experience in service management, maintenance operations, or equipment support within the construction, infrastructure, or heavy equipment industry.
• Proven experience managing field service teams and supporting large-scale construction or infrastructure projects.
• Strong knowledge of construction equipment, road machinery, earthmoving equipment, preventive maintenance, and asset management practices.
• Demonstrated leadership, people management, coaching, and performance management skills.
• Experience in budget management, service profitability, contract management, and operational planning.
• Excellent customer relationship, stakeholder management, negotiation, and communication skills.
• Strong analytical and problem-solving abilities, with proficiency in ERP, CRM, and service management systems.

Interested candidates who wish to apply for the advertised position, please click on Apply.

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