The position
Responsible for a portfolio of accounts and customers for the sale of services and equipment supplies from the service catalog according to a defined geographical area. In this case you will be responsible for the Thai market.
Main Responsibilities
- Manages the customer portfolio: smooth running of orders, maintenance and development of commercial relationships, ensures visits.
- Ensures compliance with contractual clauses, the good quality of the service provided or the equipment sold and customer satisfaction.
- Contributes to the growth of turnover in its sector by exploiting data from the installed base: implementation of framework contracts, retrofit proposals, training.
- Develops commercial offers based on service FAE costings for complex consultations (retrofit, system replacement, etc.).
- Performs costing for simple consultations (spare parts, training, etc.) in coordination with the service costing manager.
- Ensures the updating of its pipeline: status of opportunities, customer accounts and all related parameters in the appropriate tools (CRM, S4H, TOL).
- Takes part, with the Service sales manager, in the consolidation over 3 rolling months of the order intake forecast.
- Distributes all required documents and information (OEF, customer order, offer, costing) to the ADV department for recording orders upon receipt.
Qualifications And Requirements
- Ideally Electrical, Electronical Engineer or similar.
- 5 to 10 years of experience in customer account management and technical sales activities.
- Good knowledge of secure power supplies such as chargers and inverters.
- Mastery of tools and information systems (CRM, costing tools, ERP).
- Good level of English, read, written and spoken.
- Full-time permanent contract.
- Customer visits: 50 to 70% of the time.
