Service Sales Specialist

5-10 Years

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Early Applicant

Job Description

Sell service contracts (Preventive Maintenance, Platinum/Gold contracts, extended warranty, time & material agreements).
Drive contract renewals, upsell upgrades, and cross-sell service solutions.
Achieve assigned service revenue and renewal targets.
Identify contract opportunities from installed base and new instrument sales.
Manage assigned accounts and installed base within the territory.
Proactively engage customers before contract expiry to ensure continuity of coverage.
Understand customer operational needs and recommend appropriate service solutions.
Handle customer objections related to pricing, coverage, and service scope.
Work closely with Service Engineers to identify leads, system condition, and risk accounts.
Partner with Instrument Sales Teams to attach service contracts to new system sales.
Coordinate with Operations and Finance on contract execution and invoicing.

Academic Qualifications:

Work Experience & Requirement:

5-10 years of experience in service sales, after-sales, or technical sales.
Basic understanding of analytical instruments (LC, GC, ICP, AAS, LCMS, etc.) is an advantage.
Strong negotiation and customer relationship skills.
Good interpersonal & communication skills.
Have own transport and be willing to travel domestically.
Self-motivated, pro-active, analytical mind set and good problem-solving skill.
Computer literate, knowledge in MS Office - Excel, Word, PowerPoint,SAP.