ServiceNow Consultant

Responsibilities:

• Lead and manage complex ServiceNow implementation projects
• Serve as a trusted advisor to clients, providing strategic guidance on ServiceNow platform adoption and optimization.
• Conducted business process assessments and designed ServiceNow solutions aligned with client requirements.
• Collaborate with business stakeholders to understand their requirements and translate them into technical solutions.
• Design, develop, and implement ServiceNow configurations, workflows, forms, reports, and dashboards.
• Provide technical expertise in ServiceNow platform capabilities, including scripting, workflow design, UI development, and integration.
• Lead and mentor project teams, including internal and external resources.
• Provide training and knowledge transfer to end-users.
• Stay up to date with ServiceNow platform enhancements and industry best practices.

Qualifications:

• Bachelors degree in computer science, Information Technology, or a related field.
• 5+ years of hands-on ServiceNow implementation and configuration experience.
• Strong understanding of ITIL frameworks and processes.
• Proficiency in JavaScript, HTML, CSS, and other relevant programming languages.
• Experience with ServiceNow modules such as CSM, ITSM, ITOM, HR, or other relevant modules.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) preferred.
• Experience in the telecommunications or financial services industry is advantageous.