ServiceNow Functional Consultant

Role Summary:

The ServiceNow Functional Consultant will work out of client office and act as the primary interface between business stakeholders and the ServiceNow delivery team. The role focuses on requirement gathering, functional solution design, stakeholder management, scope control, functional testing, demos, training, and formal signoffs, ensuring that delivered solutions align with agreed business requirements and ServiceNow best practices.

Key Responsibility:

1.Requirement Gathering & Stakeholder Management

2.Functional Solution Design

3.Build Coordination & Governance

4.Testing & Quality Assurance

5.Demos, Training & GoLive Support

Required Technical Skill:

Strong functional knowledge of ServiceNow, including:

oITSM (Incident, Problem, Change, Request, Knowledge)

oService Catalog and Workflow / Flow Designer

oITOM, ITAM and SAM

oCMDB concepts, relationships, and CSDM awareness

In-depth understanding of ServiceNow data model:

oTables, fields, relationships

oBusiness Rules, Client Scripts, UI Policies (functional understanding)

Understanding of ITIL processes and enterprise service management.

ServiceNow certifications (CSA, CISITSM or equivalent).

Hands-on experience in functional consulting roles

Strong skills in:

oRequirement documentation

oFunctional design

oTesting and validation

oCustomer communication and presentations