ServiceNow Functional Consultant

Role Summary:

The ServiceNow Functional Consultant will work out of client office and act as the primary interface between business stakeholders and the ServiceNow delivery team. The role focuses on requirement gathering, functional solution design, stakeholder management, scope control, functional testing, demos, training, and formal signoffs, ensuring that delivered solutions align with agreed business requirements and ServiceNow best practices.

Key Responsibility:

1. Requirement Gathering & Stakeholder Management

2. Functional Solution Design

3. Build Coordination & Governance

4. Testing & Quality Assurance

5. Demos, Training & Go‑Live Support

Required Skill:

• Strong functional knowledge of ServiceNow, including:
• ITSM (Incident, Problem, Change, Request, Knowledge)
• Service Catalog and Workflow / Flow Designer
• ITOM, ITAM and SAM
• CMDB concepts, relationships, and CSDM awareness
• In-depth understanding of ServiceNow data model:
• Tables, fields, relationships
• Business Rules, Client Scripts, UI Policies (functional understanding)
• Understanding of ITIL processes and enterprise service management.
• ServiceNow certifications (CSA, CIS‑ITSM or equivalent).
• Hands-on experience in functional consulting roles
• Strong skills in:
• Requirement documentation
• Functional design
• Testing and validation
• Customer communication and presentations