ServiceNow ITOM Architect

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer experiences are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with Scale @ Speed as our guiding principle.

About the role:

JD : ServiceNow ITOM Architect

• 6-8 Years Engineering and Development experience in enterprise tools domain for Infrastructure operations
• 4-5 plus years of hands-on implementation experience with ServiceNow ITOM, Event Management, Discovery, CMDB, Service Mapping, Integrations with 3rd party tools using APIs, Orchestration, Cloud Management
• Working knowledge of Infrastructure and Application Monitoring Tools Deployment and Functioning
• Good understanding and knowledge of Cloud and On-Premise Infrastructure/Applications Hosting platforms and environments
• College Degree in Information Systems or Engineering or Equivalent technical training/ experience.
• Implementation Specialist Trainings accreditation and certifications is desirable in at least one of the following:

- ServiceNow Discovery

- ServiceNow CMDB

- ServiceNow Event Management

- ServiceNow Business Service Mapping

- 3rd party monitoring tools integrations using APIs

• Formal training and Certification in ITIL v4 Foundation
• Exposure working in Agile Project Teams

Roles and Responsibilities :

• As an ITOM Senior Developer focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications
• The ITOM Senior Developer is comfortable in scripting and coding ITOM solutions, namely Event Management, Discovery, CMDB, Service Mapping and Orchestration
• Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.
• The ITOM Senior Developer works on a project team, reporting to the Project Manager and Practice Director for ITOM
• Code and Test Scripts and Configuration for ServiceNow Discovery
• Installs and configures ServiceNow MID Servers in customer environments
• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
• Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
• Construct manual business service maps with relationships and dependencies
• Ability to write Orchestration workflows
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system
• Hands on experience with ITSM modules would be an advantage

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.