Key Responsibilities
- Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
- Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
- Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
- Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
- Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
- Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
- Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
- Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
- Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
- Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.
Required Qualifications
- Hands-on experience administering ServiceNow MID Servers in enterprise environments.
- Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
- Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
- Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
- Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).
Required Skills (Primary)
- ServiceNow MID Server Administration
- ServiceNow Discovery support
- ServiceNow Orchestration support
- ECC Queue monitoring/troubleshooting
- Proxy configuration & connectivity troubleshooting
- TLS and certificate installation/renewal/rotation
Preferred Skills (Secondary)
- Linux administration
- DevOps concepts and operational automation practices
- Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
- Network and Internet Security fundamentals
- Exposure to Public Cloud Security Architectures
- Exposure to Kubernetes
- Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
- Familiarity with Edge Computing Architecture concepts
Work Environment / Additional Information
- MID Server environments span both Windows and Linux.
- Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.
Shift Requirement
- Must be willing to work in rotational shifts supporting a global 24x7 environment.
- Participate in on-call rotations and major incident bridges as required.
Weekly Hours:
40
Time Type:
Regular
Location:
Bangalore, India, Hyderabad, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
